FREQUENTLY ASKED QUESTIONS
LIVING PATHWAY
How will I know if the photographs I upload are of adequate quality?
Tattoo Memorials' artists will review your upload and request further images if needed. If you follow the Photography Instructions provided, the quality should be acceptable.
What if I do not own the tattoo that I would like to use for remembrance art? Can I still upload photographs and complete an order?
No. Tattoo Memorials respects the creative rights of all artists and the photographs of the tattoo you submit must be of a tattoo that you own. The order form will require you to confirm that you own the tattoo that you photograph and submit.
What files do I upload?
Photographs and any reference images or links you would like for our artists to consider in creating your artwork.
How do I place an order?
There are 5 steps to place your order.
Step 1
Review Photography Instructions and pricing sheet.
Step 2
Take photographs per Photography Instructions.
Step 3
Complete order and upload photographs.
Step 4
Tattoo Memorials reviews order and provides estimate to complete artwork.
Step 5
Approve estimate and submit payment.
MEMORIAM PATHWAY
How will I know if you have the correct photographs of my loved one to match with the order I place?
Your Funeral Home Representative collected contact information from you at the same time you provided consent for photographs to be taken of your loved one. This intake information, the signed Photography Consent Form and the photographs were uploaded together. We will compare this information with what you provided in your order. We will contact you directly for further clarification if there is not a complete match of this information.
I understand that the Funeral Home Representative deleted the photographs of my loved one after Tattoo Memorials confirmed receipt of them. Can I have a copy of these photographs after Tattoo Memorials completes my order?
No, as was informed in the Consent Form that you signed. The privacy and confidentiality of your loved one is our highest priority. All photographs will be deleted by Tattoo Memorials after work is completed, unless you elected on the Consent Form for Tattoo Memorials to store photographs for one year after date of order. In this instance, Tattoo Memorials will store photographs for up to one year after your first order, should you wish to have more remembrance art created. There is a $25 storage and handling fee for this service, and after the one-year timeline, the photographs will be deleted.
What files do I upload?
Any reference images or links you would like for our artists to consider in creating your artwork.
How long do I have to place an order after Tattoo Memorials receives the photographs and documents from the Funeral Home Representative?
30 days. If no order is placed within 30 days, photographs will be deleted.
How do I place an order?
There are 3 Steps to place your order.
Step 1
Open email sent by Tattoo Memorials. Review pricing sheet link and complete order form link.
Step 2
Tattoo Memorials reviews order and provides estimate to complete artwork.
Step 3
Approve estimate and submit payment.
FUNERAL HOME REPRESENTATIVE ONLY
My client authorized photographs to be sent to Tattoo Memorials and now is asking some specifics about the order they placed. What do I do?
Advise your client to contact us directly via the Contact Page on the website (www.tattoomemorials.com) and we will respond expeditiously. After photographs and documents are received by Tattoo Memorials, the Funeral Home Representative has no further responsibilities for order completion.
I have reservations that I can obtain satisfactory photographs of the desired tattoo due to the condition of the deceased's body (positioning, discoloration, etc.). What should I do?
Consult with the Authorized Representative for the deceased and advise them of the limitations. If they still wish to proceed, please advise Tattoo Memorials of the limitations you discussed with them in the space provided for this information on the Intake Form. If this information is not known before the photography session, and you do experience difficulties, please advise Tattoo Memorials of the limitations in the space provided for this information on the Intake Form.
What files do I need to upload?
Intake Form, Photography Consent Form, photographs - see Step 4 in the workflow below.
Step 1
Download files and review instructions.
Step 2
Complete the required Intake Form and Photography Consent Form.
Step 3
Take photographs per Photography Instructions.
Step 4
Upload completed Intake Form, Photography Consent Form and photographs to the Upload Form.
GENERAL
For Both Pathways
How does pricing work?
Pricing has two parts: base price and hourly labor rate. Base price is determined by the medium selected and the size of the piece, and the hourly labor rate is determined by the medium selected and the complexity of the piece. Pricing includes packaging and shipping costs for the lower 48 US states. For Alaska and Hawaii, additional shipping costs may be added. Similarly, international orders may have additional processing costs. Individual State sales taxes will be added, if applicable.
Processing and shipping cost
How long will it take to create and receive my order?
When you receive your price estimate, you will also receive an estimated timeline for completion based on our current artist capacity, which should be accurate, if you approve the estimate and submit payment within 24 hours of estimate receipt. We endeavor to complete work within two weeks of receipt of payment and ship within 48 hours of completion of artwork.
How do payments work?
Payments will be collected via our online payment platform, Stripe, which accommodates most payment options.